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Last Updated:2026年4月21日

Company Name:荆州市禾巍商贸有限公司

Address:湖北省荆州市经济技术开发区鱼农桥街道纺印一路西子河畔办公楼1层4号G区277号

Authorized Director:石二浪

Social Credit Code:91421000MAK944KL3Q

Email:service@mail.gimxser.com

Phone:+86 16231546205

Thank you for choosing our products (we operate various products in the U.S. and are committed to providing you with a high-quality shopping experience). To protect your legal rights and clearly outline the return and exchange processes and rules, we present our detailed return and exchange policy as follows. Please read it carefully:

1. Return and Exchange Period

You may request a return or exchange for any product you purchase within 14 days of receiving the product (the product must be in its original condition, with no damage, and in a sellable state, including all accessories and packaging). After 14 days, return and exchange requests will no longer be accepted. Thank you for your understanding.

2. Shipping Fees for Return and Exchange

  • If the return or exchange is due to an issue on our part (such as product quality issues, wrong items sent, missing items, etc.), we will bear the full cost of return and exchange shipping.
  • If the return or exchange is due to a reason on your part (such as disliking the product, wrong size, or other non-quality-related issues), you will be responsible for the return shipping costs.

    • 3. Conditions for Return and Exchange Requests

    Once your order status changes to "Shipped," you may submit an online request for a return or exchange. The order status will be automatically updated within 24 hours after you successfully receive the product, and once updated, you can proceed to submit your return or exchange request.

    4. Refund Process

    If you request a return and it is approved by us, we will refund the original payment method within 15 business days after receiving the returned product. Please be patient, as the actual time it takes for the refund to appear in your account depends on the payment platform's processing rules.

    5. Inquiries and Assistance

    If you have any questions or need assistance during the return or exchange process, or if you would like to check the status of your return or exchange, please feel free to contact our customer service team via email at service@mail.gimxser.com.

    Customer Service Hours: Monday to Friday, 9 AM to 6 PM (UTC+8:00). We will promptly assist you with your inquiries and handle related matters.

    Additional Note: The shipping times are as follows — we arrange shipment within 1-2 business days after receiving your order. Once shipped, products will typically be delivered within 12-14 business days. If you have any logistics-related inquiries about your order, you can also contact us via the email above.

    We always strive to handle every return and exchange request fairly and justly, and we aim to provide you with convenient and worry-free after-sales service. Thank you again for your understanding and support!

    Return/Exchange Address:湖北省荆州市经济技术开发区鱼农桥街道纺印一路西子河畔办公楼1层4号G区277号