Last Updated:2026年4月21日
Company Name:荆州市禾巍商贸有限公司
Address:湖北省荆州市经济技术开发区鱼农桥街道纺印一路西子河畔办公楼1层4号G区277号
Authorized Director:石二浪
Social Credit Code:91421000MAK944KL3Q
Email:service@mail.gimxser.com
Phone:+86 16231546205
Welcome to use our products and services! These Terms of Service (hereinafter referred to as "Terms") constitute a legally binding agreement between you (hereinafter referred to as "User") and us regarding your use of the products and services we provide. Before using our services, please read and fully understand these Terms. By using our products or services, you acknowledge that you have read, understood, and agree to comply with all the terms and conditions set forth herein. If you do not agree to any part of these Terms, please immediately stop using all our services.
1. Scope of Service and Prerequisites
We operate products and related services in the United States, focusing on providing U.S. users with product sales, order processing, logistics delivery, and after-sales consultation services. The scope of our services is limited to the United States (specific delivery areas may vary).Users must comply with U.S. laws and regulations, as well as public order and good customs when using our services. Users must provide accurate, complete, and truthful personal information (such as delivery address, contact information, etc.), ensuring that the information can be used for order processing and logistics delivery. If the service cannot be provided due to inaccurate or incomplete user information, the user will bear all related responsibilities.These Terms apply to all the products and services we provide, including but not limited to product purchases, order inquiries, logistics tracking, customer service consultations, etc., and may be implemented in conjunction with our Privacy Policy, Return & Exchange Policy, and other relevant rules.2. User Rights and Obligations
User Rights:The right to browse, select, and place orders for the products we offer, and complete transactions independently.The right to inquire about the order status, shipping progress, and logistics information, and understand service details.The right to consult with customer service regarding product and service-related questions and request reasonable assistance.The right to enjoy all services and protections we offer under the terms and conditions of this agreement and related rules.User Obligations:To comply with these Terms and all related rules we publish, abide by U.S. laws and regulations, and refrain from using our services for illegal, unethical, or harmful activities that may infringe upon our or third parties' legitimate rights.To properly safeguard your account, payment information, and personal data, and assume responsibility for your actions. Users will bear any losses caused by improper safeguarding of their information.To complete payment promptly after placing an order. If the order is canceled due to delayed payment, the user will bear all related responsibilities.To verify the goods upon receipt. If there are issues such as damage or incorrect shipment, the user should contact customer service within a reasonable time; if no feedback is provided within the timeframe, the product will be considered correct.3. Our Rights and Obligations
Our Rights:We have the right to update or modify these Terms and related service rules based on U.S. laws and business development needs. Any updates will be notified to the user through reasonable means. Continued use of our services will constitute acceptance of the updated terms.We have the right to review users' order information and personal data and refuse or cancel orders that do not meet our requirements.We have the right to suspend or terminate service provision and hold users accountable if they violate these Terms or related rules.Our Obligations:To provide products and services as stipulated in these Terms, ensuring that product quality meets relevant standards, and the service process is clear and transparent.To handle orders in a timely manner, arranging shipment within 1-2 business days after the user places the order and completes payment. Once the product is shipped, we will ensure delivery within 12-14 business days to the specified delivery address (excluding delays caused by force majeure).To provide standard customer service. If users inquire about related issues during customer service working hours (Monday to Friday, 9:00 AM to 6:00 PM UTC+8:00), we will respond promptly and resolve the issues efficiently.To protect the security of users' personal information, we will collect, use, and store user data in accordance with our Privacy Policy and will not disclose or sell user data without consent.To provide users with convenient consultation channels. Users can contact us via our dedicated customer service email at service@mail.gimxser.com for inquiries related to orders, logistics, after-sales, and more.4. Order and Logistics Agreement
Order Formation: Once the user submits the order and completes payment, the order is officially formed, and both parties must fulfill obligations as per the order information and these Terms.Shipping and Delivery: Shipment will be arranged within 1-2 business days; shipments are not made on weekends or holidays. Once the product is shipped, it will generally be delivered within 12-14 business days. Remote areas may experience a 1-2 day delay. We will do our best to ensure timely delivery. In case of force majeure (such as natural disasters, logistics interruptions, etc.), we will notify users in a timely manner and will not be liable for additional responsibilities.Order Changes and Cancellations: If users wish to change or cancel an order after placing it, they should contact customer service before the order is shipped. We will not accept order changes or cancellations once the product has been shipped. If a user cancels an order after it has been shipped, they will bear the cost of logistics and any product damage.5. Customer Service Agreement
Customer Service Channels: Users can contact our customer service email service@mail.gimxser.com for any product or service-related inquiries, including but not limited to order status, logistics tracking, after-sales inquiries, and more.Customer Service Working Hours: Monday to Friday, 9:00 AM to 6:00 PM (UTC+8:00). Inquiries made outside working hours will be handled on the next working day.Consultation Response: We will respond to users' inquiries promptly during customer service working hours, striving to resolve any issues and ensure users have a positive experience.6. Disclaimer
In cases of force majeure (including but not limited to natural disasters, wars, policy changes, network interruptions, logistics disruptions, etc.) that prevent us from providing services, cause delays, or result in order cancellations, we will not be liable for the resulting issues but will notify users in a timely manner and strive to minimize any losses.If losses are caused by improper user actions, false information, personal data leaks, or other user-related issues, the user will bear all responsibility.For delays or damage caused by third-party services (such as logistics service providers), we will assist users in communicating with third parties to resolve the issue, but we are not directly responsible.7. Updates and Interpretation of Terms
We have the right to update these Terms based on updates in U.S. laws and regulations and business development needs. Any updates will be communicated through official channels. Continued use of our services will be considered as acceptance of the updated Terms.The final interpretation of these Terms rests with us. Any matters not covered in these Terms will be handled in accordance with relevant U.S. laws and regulations.8. Dispute Resolution
Any dispute arising between the user and us under these Terms and related services should first be resolved through friendly negotiation. If negotiation fails, both parties have the right to file a lawsuit in a court with jurisdiction in the United States.
These Terms of Service will take effect from the moment you use our products or services. Thank you for your understanding and support!
