Last Updated:2026年4月21日

Company Name:荆州市禾巍商贸有限公司

Address:湖北省荆州市经济技术开发区鱼农桥街道纺印一路西子河畔办公楼1层4号G区277号

Authorized Director:石二浪

Social Credit Code:91421000MAK944KL3Q

Email:service@mail.gimxser.com

Phone:+86 16231546205

Thank you for your continuous support and trust! In order to help you better understand our service details, quickly access assistance, and track your order’s delivery, we would like to address some of the most commonly asked questions today. This will make your shopping experience even smoother and more reassuring.

First, we would like to reiterate that our products are fully operated within the U.S., dedicated to providing high-quality products and convenient services for U.S. customers. From product supply to after-sales support, we strive for efficiency, care, and the protection of each customer’s rights.

If you have any questions, needs, or need assistance with your orders, you can contact us through our dedicated customer service email: service@mail.gimxser.com. Our customer service team reviews every email promptly and responds to each inquiry with careful attention to resolve issues and provide answers.

Regarding our customer service hours: our customer service team is available Monday to Friday, from 9 AM to 6 PM (UTC+8:00). Please note that UTC+8:00 is the Coordinated Universal Time offset, so depending on your U.S. time zone (for example, Pacific Standard Time is UTC-8:00, which is 16 hours behind our service hours), there may be some time differences. Please plan your inquiries accordingly to receive quicker responses and avoid unnecessary waiting.

In addition to customer service, we know that delivery times are a major concern. Rest assured, we are fully committed to efficient fulfillment and ensuring you receive your products as soon as possible. The general delivery times are as follows: after you place an order, we will ship it within 1-2 business days, ensuring your order enters the logistics process promptly. Once shipped, the product is typically delivered within 12-14 business days.

We would also like to remind you that logistics times may be slightly impacted by factors such as holidays or weather. If there is any brief delay, we ask for your understanding. If you wish to check the status of your order or have any questions about logistics after shipping, please feel free to contact us at the email mentioned above. We will provide timely updates and feedback on your order.

We understand that transparent service and clear explanations are the foundation of building trust. Moving forward, we will continue to optimize our service processes and improve logistics efficiency to provide every U.S. customer with an even better shopping experience.

Once again, thank you for your support and understanding. If you have any needs, feel free to contact us at service@mail.gimxser.com. We are always here for you!